Welcome to the UNC Eshelman School of Pharmacy IT Department (ITSOP) resource site.  This site contains content relevant to UNC Eshelman School of Pharmacy faculty, staff  and anyone working for the school on their behalf.

  • Computing Infrastructure Support: installation, configuration and maintenance of School owned desktops, laptops, and servers.  This includes installation and troubleshooting for all University supported software packages http://software.sites.unc.edu/software/. Limited support for unlisted software packages.
  • IT Acquisitions: consultation, purchasing and installation for IT hardware, software and services
  • IT Security Liaison: consultation for Information Security (Infosec) compliance related to school information systems and assets. Responsibilities of IT Security Liaison and related stakeholders delineated in the Information Security Liaison Policy http://its.unc.edu/about-us/how-we-operate/
  • ITS Enterprise Services Liaison: first point of contact for all enterprise services including Email, Network Infrastructure (Ethernet and Wireless) and generally all services enumerated in https://its.unc.edu/
  • IT Solution Consulting: we’re available to analyze business requirements and identify best fit IT solutions for your use case.
Service Resource
Support of personally owned computers ITS Response Center
Onyen password reset/unlock account Follow this procedure/contact 962-HELP
Hardware Repair In-warranty Lenovo and Apple, or contact the appropriate vendor
Instructional assistance with Endnote Contact the Pharmacy Librarian here

Latest Procedures

  • NMR Virtual Desktop

    This content is onyen-protected and requires you to log in to view it. Please click here to log in.

  • Convert video in wmv format to flv

    Go to https://vcl.unc.edu/ Under reservations choose “[SOP] ffmpeg3.2.2, Windows 10 (VMware)” Once the reservation is available click connect and follow connection instructions On the remote desktop, open the bin folder shortcut Drag / drop your wmv file to this folder. … Continued

  • File Creator Identity

    The file “owner” attribute is set to your account when you create a file.  To find the owner of a file on Windows: Right click the file Select Properties Select the Details tab Review the Owner field

Find Procedures on:

Windows macOS Linux
Email Storage Information Security 
Virtual Computing Lab Powershell Research Computing