HELP
As of July 10, 2024, help.unc.edu has transitioned from ServiceNow to TeamDynamix for submitting tickets. Before you make your first request in the new portal, please review the transition page below and the included guides. Links on this page were updated to reflect new links and services. The transition page will be updated as we continue to optimize the system.
Help.unc.edu Transition and How-to Guides
Information and Educational Technology services have been consolidated into groups according to the table below
| Hardware & Software | Academic Support | Communication & Collaboration | Access & Data Management |
| Hardware Purchase | CAE Learning Space | Listservs | Data Use Agreement |
| Software Purchase | Canvas | Zoom | User Access Form |
| Loaner Laptop | Examplify/Examsoft | Network Storage | |
| New Software Review (TGC) | Lecture Capture | Info Security Consult | |
| Temp Admin Rights | Zoom |
The new Facilities & Space Management service includes standard SOP – Facilities requests, New Space requests, and Room Reservations. Room Reservations tickets automatically route to the IET department.
PCard, Invoice, and General Finance Request are consolidated under SOP – Finance.
The Office of Marketing and Communications provides marketing and communications support to the entire School. This includes two campuses, three academic programs, five divisions, six centers and institutes, the SGC, UNC Catalyst, and the Eshelman Institute for Innovation.
Please allow a minimum of two weeks (10 working days) to process new requests. We will make our best efforts to respond faster if at all possible and when needed.
